My Glad To Be Globe Story, Globe Tattoo DSL

Slow Internet Connection Speed

Many months ago, my internet connection speed suddenly became extremely slow. It was so freaking slow that it can't even open or load my GMail account. I checked my internet connection speed at SpeedTest.net and it was crawling like a turtle.

(Me and My Globe Tattoo DSL WiFi Router)

I contacted my ISP's Customer Care Hotline and talked to a Customer Service Representative or CSR. I explained my problem and the CSR gave a series of instructions that I performed on my computer. These instructions involved unplugging my Canopy's adapter for 10 seconds and plugging it back in.

Unfortunately, the instructions given by the CSR didn't fix my slow internet connection. The CSR scheduled me for a visit by their Technicians but it would take their Technicians a week to arrive at my door because of their busy schedule.

No Work Means No Money

My current work involves downloading high-res images from my client's Dropbox, processing these images and uploading them back again. This cycle uses a lot of bandwidth and it requires a fast internet connection because, downloading high-res images will take many hours with a slow internet connection.

Unfortunately, working with a slow internet connection was impossible because the client wanted the images back the same day and that was impossible. Just downloading the images was already using up a lot of time and I still had to work on them before I could upload them back.

Thank God For Globe

While waiting for my ISP's technicians to arrive. Outside our home, Globe technicians were installing new Globe Tattoo DSL lines. These new lines were for my neighbors. I asked one of the technicians about Globe Tattoo but, instead of answering, he asked me to wait while he went to get someone who could explain it better to me.

A girl arrived and she explained to me Globe Tattoo's DSL Internet Service Plans. She kept on insisting that I sign-up that day because the technicians would install it immediately. It didn't take her much to convince me to sign-up because my ISP at that time was delivering an extremely poor service.

Signed Up For Globe Tattoo DSL 1Mbps

I signed-up and the Globe technicians immediately installed my Globe Tattoo 1Mbps DSL internet connection. It came with a free landline phone but I wasn't really interested with it. I just wanted to get a good internet connection so that I could continue working.

Thanks to my 1Mbps Globe Tattoo DSL connection. I was able to work without worrying about having a slow internet connection. I got to download my client's images quickly, work on them and upload the final images back the same day.

With Globe's fast DSL installation and good internet connection speed, I was able to complete my work on time and that's why I'm Glad To Be Globe.

Share your Glad To Be Globe stories by posting them below as comments.

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My SmartBRO Canopy Got Hacked

Last week, my internet connection suddenly went haywire. It was timing out like a madman and because of that my internet connection was very rocky. This made downloading and uploading files bigger than 1 MB impossible.

When this happened, I was receiving new images to work on from my employer in Australia. I needed to process and return the processed or edited images back the next day but, because of my rocky internet connection, I failed to do my job.

Fortunately, my employer or at least the person who was working with me understood my problem but, for that week, I wasn't given anymore images to work on because of my internet connection problem.

I called Smart's Customer Service Hotline and reported my problem. The customer service representative or CSR said my canopy was misaligned and that was causing the rocky or intermittent internet connection. I was given a service request number and was asked to wait 24 hours.

Unfortunately, my internet connection didn't get better. After calling them back a few more times, a CSR scheduled me for a visit from their technician but I'll have to wait the day after the next because they don't have any technicians close to my area.

A few hours later, my internet connection suddenly went dead. It was totally out and there was nothing I can do about. When I called to report it, I was simply told to wait because technicians were already scheduled to come.

 Two days later, SmartBRO's contracted technicians arrived at my place. They tested my internet connection and even brought down my canopy. When I asked them what happened, they told me that my canopy was hacked.

I also learned from them that it was very, very common with SmartBRO canopy subscribers here in San Pablo City.

I asked them how it was possible, they told me that those who are doing the hacking were previous SmartBRO contracted technicians. They even said that one of these hackers is in our neighborhood but they didn't tell me who.

This particular experience made me think about ditching SmartBRO because I was no longer comfortable using their service. If my canopy was hacked once then what will prevent it from getting hacked again?

According to the technicians, putting a password will prevent my canopy from illegal access or remote access but, as far as I know, my canopy was already password protected.

After the technician's left, my internet connection was working again. I was again able to download images from my employer but it was still not perfect because my connection was still timing out regularly. The only difference than before was, it wasn't terrible enough to drastically affect my internet usage.

Anyway, the thought of getting hacked again still looms inside my head and the only real solution that I can think of is to just abandon my SmartBRO connection.

Now, the problem with my SmartBRO subscription is that I'm locked in a 24 months contract and I still have 11 months left. Unfortunately, after getting my canopy hacked by hackers, I'm no longer happy nor comfortable with their service.

I've been a SmartBRO subscriber for more than 3 years and I've had good and bad experiences with them but this canopy hacking problem is very hard to overlook specially now that it happened to me.

By the way, I googled "smartbro canopy hacking" and there are websites and forums that are teaching people how to do it.

If you are a SmartBRO canopy subscriber, will you feel comfortable knowing that your account or your canopy can be hacked by hackers and used by someone else? Seriously, SmartBRO should find a way to prevent people from hacking their paying subscribers canopy.

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