A few months ago, I dialed *1888 on my Android Phone. It connected me to SmartBRO's Customer Service Hotline where I was able to talk to a Customer Service Representative (CSR). The reason why I wanted to talk to a SmartBRO CSR was to ask one question and that question was, "does SmartBRO has a monthly bandwidth limit"?
The CSR gave me a quick and simple answer and the answer that was given to me was, "NO"!
Last week, my internet connection speed suddenly became extremely slow. I didn't took notice of it because SmartBRO likes to perform unscheduled updates or maintenance to their system.
Yesterday, my internet connection speed was still very, very slow so I decided to contact SmartBRO's Customer Service Hotline. After pressing all these buttons, the last thing that I heard was a recorded message that said something like, "Good day. You've reached your allowable volume usage for this month. For more information about MyBRO's Fair Usage Policy please visit http://pldthome.com/mybrofup".
I can't remember the exact words but I think it's close enough.
I was very, very surprised to hear the recorded message because it mentioned "allowable volume usage". What the hell is this allowable volume usage? Well, it has something to do with bandwidth limits and, as far as I know, SmartBRO doesn't limit bandwidth use and, when I asked a CSR about it, the answer given to me was NO.
I tried many, many times to talk to a SmartBRO CSR but the option to talk to one of them was no longer available in the Customer Service Hotline. I tried all the options but none of them connected me to a living and breathing CSR.
Today, I went to a nearby Smart Office and complained about it. The person I talked to confirmed the newly implemented Fair Usage Policy but, when I asked about my monthly allowable volume limit or monthly bandwidth limit, the answer I got was very unsatisfactory.
I went home dissatisfied because I never got any information about my monthly allowable volume or bandwidth limit from Smart. For some reason, the staff or people handling the customers complaints and problems have no idea as well.
To find out SmartBRO's newly implemented allowable volume usage or bandwidth limit, I search Google and found it. According to this post titled Smart Bro Canopy (myBro) Slow Connection (2013), SmartBRO's monthly bandwidth allocation per user is only 15GB. WTF!
15GB a month is very, very small. If you look at closely then Globe Tattoo's 3GB/5GB daily bandwidth allocation is much, much better compared to SmartBRO. Seriously, if Globe can offer their subscribers 5GB daily then why can't SmartBRO or MyBRO offer us something much better. Better yet, why even implement this Fair Usage Policy when SmartBRO existed without it for many, many years.
I don't mind having this Fair Usage Policy but SmartBRO or MyBRO should at least make it fair for everyone specially the old subscribers like me. 15GB a month is extremely small. They should at least offer us something like 8GB - 12GB a day not this ridiculous15GB a month.
Anyway, if you are a SmartBRO user like me and you also find this 15 GB montly limit UNFAIR then please sign this Online Petition titled No to SMART/PLDT FAIR USE Policy: Trash the Fair Use Policy.
The CSR gave me a quick and simple answer and the answer that was given to me was, "NO"!
Last week, my internet connection speed suddenly became extremely slow. I didn't took notice of it because SmartBRO likes to perform unscheduled updates or maintenance to their system.
Yesterday, my internet connection speed was still very, very slow so I decided to contact SmartBRO's Customer Service Hotline. After pressing all these buttons, the last thing that I heard was a recorded message that said something like, "Good day. You've reached your allowable volume usage for this month. For more information about MyBRO's Fair Usage Policy please visit http://pldthome.com/mybrofup".
I can't remember the exact words but I think it's close enough.
I was very, very surprised to hear the recorded message because it mentioned "allowable volume usage". What the hell is this allowable volume usage? Well, it has something to do with bandwidth limits and, as far as I know, SmartBRO doesn't limit bandwidth use and, when I asked a CSR about it, the answer given to me was NO.
I tried many, many times to talk to a SmartBRO CSR but the option to talk to one of them was no longer available in the Customer Service Hotline. I tried all the options but none of them connected me to a living and breathing CSR.
Today, I went to a nearby Smart Office and complained about it. The person I talked to confirmed the newly implemented Fair Usage Policy but, when I asked about my monthly allowable volume limit or monthly bandwidth limit, the answer I got was very unsatisfactory.
I went home dissatisfied because I never got any information about my monthly allowable volume or bandwidth limit from Smart. For some reason, the staff or people handling the customers complaints and problems have no idea as well.
To find out SmartBRO's newly implemented allowable volume usage or bandwidth limit, I search Google and found it. According to this post titled Smart Bro Canopy (myBro) Slow Connection (2013), SmartBRO's monthly bandwidth allocation per user is only 15GB. WTF!
15GB a month is very, very small. If you look at closely then Globe Tattoo's 3GB/5GB daily bandwidth allocation is much, much better compared to SmartBRO. Seriously, if Globe can offer their subscribers 5GB daily then why can't SmartBRO or MyBRO offer us something much better. Better yet, why even implement this Fair Usage Policy when SmartBRO existed without it for many, many years.
I don't mind having this Fair Usage Policy but SmartBRO or MyBRO should at least make it fair for everyone specially the old subscribers like me. 15GB a month is extremely small. They should at least offer us something like 8GB - 12GB a day not this ridiculous15GB a month.
Anyway, if you are a SmartBRO user like me and you also find this 15 GB montly limit UNFAIR then please sign this Online Petition titled No to SMART/PLDT FAIR USE Policy: Trash the Fair Use Policy.
